OFF Site Management Big Bear Experiences
Big Bear Experiences is small- scale Airbnb management company that offer Full-service and Half-Service options (Co-Host)
AIRBNB CO-HOST EXPERIENCES
Why Choose Co-Host?
This means your house will always get its own Airbnb account independent of any property manager's account, allowing the traveler to see you and the house as the host, and us as simply the cohost. After all, it's your identity and your house!
Difference Between a Full Management and Co-Host?
The terms ‘property manager’ and ‘co-host’ are sometimes used interchangeably, but they denote different levels of service. While both roles involve managing a property on behalf of an owner, a property manager typically provides a higher level of service, handling more responsibilities than a co-host.
A property manager takes on a more significant role, dealing with all aspects of property management. This can include marketing the property, managing finances, dealing with legal matters, and overseeing all maintenance and repairs. They often have a team of professionals to ensure the property is well-maintained and the operation runs smoothly.
On the other hand, a co-host’s role is more defined and often less comprehensive. They primarily assist with guest-related tasks. They’re a great option for hosts who need some help but still want to be involved in managing their property.
Customer service
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- Answering inquiries & booking requests
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- Vetting & screening of potential guests
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- Booking, Check in & Check out instructions
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- Troubleshooting of any guest concerns or questions before & during the stay
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- Conveying house rules to guests
Cleaning
Big Bear Experiences can continue working with vendors that have already been hired by the owner before onboarding or can help identify and hire professional cleaners. Then, the company oversees the cleaning process
Maintenance
Similarly as cleaning can work with existing maintenance staff or hire a new one, if needed. This covers landscaping and pool and hot tub maintenance, too. However, their team does not implement maintenance and repair works
Consulting
Your guests will receive round-the-clock support for their reservation, starting from the moment they book. We give up-to-date information on directions, parking, amenities, local attractions, check-in instructions and more to ensure they have all the details they need for a smooth stay. And if anything comes up mid-reservation, we’ve got you covered with swift responses and solutions.
As a one-stop boutique firm specializing in short-term and vacation rentals. we cover all aspect below.
BENEFITS OF OUR OFFISTE SERVICES
We are passionately focused on providing memorable stays in remarkable homes. It’s the mantra that drives us and our decisions. It leads to five star reviews, which leads to better search rank position for your home, which leads to more bookings. But getting five star reviews? That takes knowledge, skill, expertise, patience, software, and people. That’s us.
Scope of Offsite Services
Onboarding & Listing
Getting you and your home onboarded means being licensed, permitted, insured and guest ready. It means verifying with you Wi-Fi checked, water shut offs and any third party vendors that you would like us to work with if issues arise. It also means knowing bed sizes and wifi passwords, ensuring kitchens are appropriately stocked and supplies are on site. It’s a laborious process but needed to ensure those first few bookings are 5-star and remain that way during the duration of our time together.
Dynamic Pricing
Worth between a 10%-40% improvement in revenue verse ‘set it and forget it’ rate setting, our dynamic pricing software allows us to update your home’s pricing daily, adjusting for price based on seasonality, inquiry activity, comparable home prices, nearby hotels, actual reservations and even competitor homes and their booking frequencies and amounts.
Scheduling Vendors
We can work with your trusted vendors (cleaners, maintenance, etc) and schedule them following guest stays or as needed for repairs, etc. These vendors will invoice you and you will pay them directly. We will charge all guests a cleaning fee and pay that income to you.
Professional Photography
The success (and pricing and occupancy) of a home can vary greatly depending on the photography (amateur vs. professional) utilized. If you have high quality photos, great we will use those! If not, and if you'd prefer to achieve the highest revenue possible, we can engage one of our professional photographers.
Guest Communication
Near-around the clock response team for booking inquiries, guest support and maintenance as needed. This means that middle of the night reservation requests are not missed or lost to a competitor home, or that your guests or your home suffer any emergency maintenance gaps or delays. Air Concierge manages the guest selection. We rely on many factors to determine a good guest candidate for your home. Over 50,000 guests have stayed with us and we've been wrong almost quite literally, less than .001% of the time. We also handle all accounting and reporting on a monthly basis for your review.
Damage and Claim Filing
While uncommon, from time to time damage may occur (beyond wear and tear). Depending on the booking site in which the reservation occurred, Air Concierge may provide support in claiming the damage (photos, video, write up) submission for processing as well as return visits to the Property and replacement/restoration if feasible.
Licensing / Permitting / Transient Occupancy Tax
On a case by case basis Big Bear Experiences will evaluate whether we can help advise with filing for permits for short term rental registration and transient occupancy tax purposes. If we can, we will provide you guidance on necessary paperwork and addendums for municipality application and renewals. In addition, (a separate fee may apply) Owner is responsible to manage monthly transient occupancy tax reporting which may be required by law, to the jurisdiction as well as charge, collection and remittance of any applicable lodging taxes. In jurisdictions where this is done automatically by the OTA, we will charge the guest/traveler and the tax will be paid automatically by the OTA. In jurisdictions where the OTA is not filing, we will charge the guest and pay the TOT to you. You will then be required to pay the municipality.
A Note About Cleaning & Maintenance
We do everything we can to help you generate as much revenue as possible from your rental and save you time by doing most/all of the work for you. This includes arranging the cleaning (post-guest and post-owner stays); calling in the handyman, plumber, electrician, and landscaper when needed; restocking household items; taking care of trash and recycling. Please note that some owner involvement may be needed from time to time.
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